Medical equipment service software for distributors and service teams.
Prometix is medical equipment service management software for medical device distributors, manufacturers and their service teams. Schedule planned maintenance, reactive repair and calibration on one dispatch board, send engineers out with offline Android and iOS apps, and keep every service report against the device it belongs to.
What you can do
Everything in one place.
Dispatch board
Schedule jobs across engineers, sites and shifts, with SLA visibility and workload balancing.
Jobs: PPM, reactive and calibration
Planned maintenance, reactive repair, calibration and project work, with status, parts, labour and evidence captured against every job.
Offline apps for engineers
Android and iOS apps for field service engineers. Complete check sheets, capture signatures and prepare reports on site, then sync when connected.
Service reports
Customer-ready service reports generated from the job record, signed off, branded and archived against the asset.
Asset register
Every medical device under management: serial, location, classification, service history and lifecycle status in one place.
Knowledge Hub
Engineers see the fault history for the device in front of them and for similar models, with the fix that worked, on the job card.
FAQ
Questions, answered.
What is medical equipment service management software?
It is software that runs the service side of a medical device business: scheduling planned maintenance and repairs, dispatching engineers, recording the work and parts used, and keeping service reports and history against each device. Prometix does this alongside sales, contracts and quality in one platform.
Can engineers complete jobs without a signal?
Yes. The Prometix Android and iOS apps let field service engineers carry out assigned visits, complete check sheets, capture signatures and prepare reports on site. Work is captured offline and syncs when the device reconnects.
Does Prometix help engineers fix faults first time?
The Knowledge Hub shows engineers the fault history for the device in front of them and for similar models, including symptoms, root causes, parts used and the fix that worked, so they can prepare before reaching for a tool.