Service contracts for medical equipment, built around every device.
Service Studio is where medical device companies build and run service contracts in Prometix. Choose PM, labour or comprehensive cover for each device or fleet, agree response and fix targets by contract, and keep covered devices, customer terms and renewals together, from high-capital equipment to high-volume fleets.
What you can do
Everything in one place.
Cover that fits the equipment
Shape service contracts for high-capital equipment or high-volume fleets, with PM, labour or comprehensive cover by device or fleet.
Agreed response and fix targets
Record the response and fix SLAs agreed for each contract, so service delivery is measured against the promise.
Covered devices and renewals together
Keep covered devices, customer terms and renewal dates connected on the contract record.
Invoicing from contracts
Generate invoices from jobs and contracts, with outstanding balances and aged debt visible at a glance.
Finance and ERP connections
Connect contract workflows with finance and ERP systems including Sage, QuickBooks, SAP and FreeAgent.
FAQ
Questions, answered.
What is the difference between PM-only, labour and comprehensive cover?
PM-only cover typically includes planned preventive maintenance visits at agreed intervals, with repairs charged separately. Labour cover typically adds engineer time for repairs, with parts charged. Comprehensive cover typically includes PM, repairs, labour and parts, within agreed exclusions. Prometix lets you set the cover for each device or fleet.
What is the difference between a response time and a fix time?
A response time is how quickly you commit to respond after a fault is reported. A fix time is how quickly the equipment must be back in service. Service contracts often set both by priority, and Prometix records the agreed response and fix targets for each contract.
Can we invoice from service contracts in Prometix?
Yes. Prometix generates invoices from jobs and contracts, with outstanding balances and aged debt visible, and connects with finance and ERP systems including Sage, QuickBooks, SAP and FreeAgent.