One device. Every team connected.
End the hunt across separate records. Bring the device, customer, service history and quality evidence together in one place.
For OEMs, suppliers and service companies
One platform for MedTech sales and service.
The CRM built with clinical engineering best practice and commercial intelligence across the lifecycle of every medical device, so your customers get the service you promise.
ISO 9001 · ISO 27001 · Cyber Essentials Plus Built from 15 years in clinical engineering UK-based
Inside the platform
Real work. Connected teams.
From service contracts and customer fleets to tenders, training and traceable stock. See what your teams can do in one MedTech platform.
12 ways to connect your work
Connected device records Service Studio · contracts Build the right cover. Track every promise.
Shape MedTech service contracts for high-capital equipment or high-volume fleets. Keep cover, customer and device SLAs, and renewals connected.
Customer portal Your fleet. Your cover. Your next service.
Give customers a clear view of fleet health, service history, contracts and SLAs. Bring PM schedules, upcoming visits and service requests into the customer experience.
Field service engineering No signal. Still on the job.
Offline Android and iOS apps for field service engineers. Complete check sheets, capture signatures and prepare reports on site.
Tender Watch Give every tender a coordinated response.
Keep tender opportunities, bid decisions, deadlines, documents and team conversations together. Turn the next opportunity into a plan your team can follow.
Demo management Make every demo ready for the customer.
Coordinate service checks, accessories, terms and handover—from booking to return. Give your team the detail they need to keep customers informed.
Parts & stock traceability Follow the part. Keep the history.
Trace receipts, transfers, issues and returns from stores to engineer to device. Find the lot, serial and job behind a part's journey.
Engineer training Know who is trained for the next job.
Manage competence by engineer, device model and job type. Keep training evidence and expiry dates visible, and spot gaps before booking the work.
Finance & ERP connections Keep your finance system. Connect the work.
Connect Prometix with your finance and ERP workflows, including Sage, QuickBooks, SAP and FreeAgent. Keep service, contracts and billing aligned.
Prometix AI Ask. Find. Get work moving.
Spend less time searching screens. Ask questions in plain English, prepare reports and review proposed actions with Prometix AI.
Sales pipeline Give every opportunity a next step.
Give every deal an owner, a stage and an expected close date. Record customer activity, schedule follow-ups and link demo bookings to the opportunity.
Field safety notices & actions Keep safety actions connected to the equipment.
Track safety notices, holds and corrective actions for your own equipment, with the work and sign-off retained in its history.
PrometixSee the actual app
Your workflows, on screen.
Take a closer look at real Prometix screens: device records, service contracts, engineer booking and training.
HomeCustomers, devices, service work and quality in one operational overview.
Actual app captures from a test tenant. Example records; guided animation.
Connected through the work
One journey. Connected at every step.
Win the opportunity, prepare the demo, agree the cover and deliver the service—with customer visibility and quality evidence alongside the work.
SalesServiceQuality
Keep the customer, deal owner and next follow-up together, with demo bookings linked to the opportunity.
Explore Sales- Opportunities (Sales): Keep the customer, deal owner and next follow-up together, with demo bookings linked to the opportunity.
- Demo management (Sales): When a demo is needed, coordinate service checks, accessories, handover and return around the equipment and customer.
- Service contracts (Service): Agree the service cover and SLA targets for the customer and each covered device, with renewals kept in view.
- Jobs (Service): Record planned and reactive work, parts, labour and service evidence against the device and the job.
- Customer portal (Service): Give customers visibility of fleet health, service history, agreed cover and planned service work.
- Quality records (Quality): Keep findings, corrective actions and evidence connected to equipment and service work throughout its life.
Your next step
See how Prometix fits your team.
Bring one of your real workflows. We'll show how it would work in Prometix and talk through what you need.
- 01
Your workflow
Tell us how your team handles sales, service or quality today.
- 02
The platform in action
Walk through the device records, jobs or contracts relevant to your team.
- 03
Your questions
Discuss the fit for your business and what getting started would involve.
Prefer to talk? +44 (0)1793 230309